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Troubleshooting Steps for Respondus LockDown Browser
Follow the steps below to uninstall, reinstall, and verify Respondus LockDown Browser and Respondus Monitor.
Step 1: Uninstall Respondus
- Uninstall all existing versions of Respondus LockDown Browser from your computer.
Step 2: Clear Your Browser Cache
- Open Google Chrome.
Encrypting a PDF Document
Encrypting a new PDF with Microsoft Word
- Select File in the top left
- Select Save As

- Select Browse
Microsoft Publisher Retirement
Microsoft has officially announced that Microsoft Publisher will reach end‑of‑life in October 2026. After that date, the application will be removed from Microsoft 365 subscriptions, and users will no longer be able to open or edit .pub files within …
LockDown Browser Information
The University uses the LockDown Browser from Respondus to ensure integrity in the online assessment process. Students will need to download and install LockDown Browser when taking tests or quizzes using Racers Online.
If you are having issues downloading …
Microsoft Authenticator - New Device Setup
If you have attempted to sign into Microsoft Authenticator prior to these steps, see the How to Remove Account From Microsoft Authenticator section below
If you are unable to sign into your account on any …
Clearing Old Passwords
After a password change, several apps on our mobile devices will continue to attempt to connect to UNOH services in the background. This can cause your UNOH account to be locked for a period of time. After a password …
Recording Mailbox Greeting for Avaya Phones
By default, the voicemail system plays a generic greeting to callers, prompting them to leave a message. You can replace it with your own greeting for your mailbox by following these instructions:
Press the Message button.
Forwarding Calls to Another Extension
To forward all incoming phone calls to another phone extension, begin by selecting the FEATURES option.
Office 365 Apps
Through the University's subscription to Office 365, UNOH students, faculty and staff can download and install Microsoft Office for FREE. What this means is that UNOH current students and employees can now install Office onto their personal devices and …