After a password change, several apps on our mobile devices will continue to attempt to connect to UNOH services in the background. This can cause your UNOH account to be locked for a period of time. After a password change, it is best practice to clear your accounts from your desktop, laptop, and mobile devices. The instructions listed below provide guidance on the most common services, apps, and browsers.

Please note that after clearing all your mobile devices, we recommend waiting at least 1 hour before adding back your account. This will provide enough time for your account to automatically release and become usable again.

Forget the Eduroam (UNOH Wi-Fi) Network

On each mobile device, you will need to “Forget” the Eduroam network to remove your old credentials from the UNOH Campus Wi-Fi network.

• Locate the Settings app on your device
• Click Network & internet
• Click Wi-Fi
• Click Saved networks
• Click Eduroam

• Click Forget

Remove Mobile Device Accounts

While each device may be slightly different (Android vs. Apple iOS), the goal is to remove the account from your device’s settings.

• Locate the Settings app on your device
• Click Accounts
• Click your UNOH account
• Click Remove Account

Remove Outlook Mobile App Account

While each device may be slightly different (Android vs. Apple iOS), the goal is to remove the account from your device’s settings.

• Launch the Outlook Mobile App
• Click the menu icon on the top, left

• Scroll to the bottom of the menu and click the settings icon

• Click on your UNOH e-mail account

• Scroll to the bottom and click DELETE ACCOUNT

• Perform this same process for any other @unoh.edu accounts listed.

Clear Chrome Browser Passwords

• Click the vertical ellipsis (...) to open the Chrome menu
• Click More tools
• Click Clear Browsing Data

• Click the Advanced Tab
• Select All Time in the Time Range box
• Click Clear Data

Clear Firefox Browser Passwords

• Launch Firefox
• Click the menu in the upper right of the browser
• Click Logins and Passwords

• In the Search box, enter unoh.edu. One or more sites will appear on the left.
• Click on each site, then click Remove on the right

• Close Firefox

Clear Safari Browser Passwords

• Open the Settings app
• Select Safari
• Under General, select Passwords & Autofill
• Select Saved Passwords
• To view the password, tap the webpage and enter in your phone passcode. To delete, select the Edit button and choose Delete for any UNOH websites
• Close Safari

Signing Back In

To add back each service, please visit https://support.unoh.edu for instructions to configure each service. If you continue to experience technical issues, please submit a support ticket. But before adding them back, please wait at least 1 hour before doing so. This will provide enough time for your account to automatically release and become usable again.