Follow the steps below to uninstall, reinstall, and verify Respondus LockDown Browser and Respondus Monitor.

Step 1: Uninstall Respondus

• Uninstall all existing versions of Respondus LockDown Browser from your computer.

Step 2: Clear Your Browser Cache

• Open Google Chrome.
• Clear the browser cache following these instructions:
  https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

Step 3: Restart Your Computer

• Restart your PC to ensure all changes are applied.

Step 4: Download and Install Respondus

• Open Google Chrome and log in to Racer’s Online.
• Navigate to your course.
• Click Modules and scroll until you locate the quiz titled
  “Respondus‑Student Test Quiz.”

• Open the quiz.
• Continue until you see the prompt to download the latest version of Respondus Monitor.

• Click the hyperlink provided.
• On the new page, click the Download Respondus button.
• Download and install the software.

Step 5: Verify Installation

• Reload the quiz page.
• Open the same quiz again to confirm that Respondus Monitor launches correctly.

Mac Users (If Issues Persist)

If you are using a Mac and the steps above do not resolve the issue:

• Use the following link to download, install, and run Respondus LockDown Browser:
  https://download.respondus.com/lockdown/download.php?id=586108020
• Follow the on‑screen installation instructions carefully.

Step 6: Launch the Exam

• Start Respondus LockDown Browser.
• Log in to Canvas.
• Navigate to your exam and begin.